Refund/Return Policy

At Elio Veran, we want you to feel confident and comfortable with every purchase. Please read the following policy carefully before placing your order.

Returns

Due to the intimate and personal nature of shapewear, we do not accept product returns. However, eligible products may be exchanged for a different size.

Size Exchanges

If your shapewear does not fit correctly, you may request a size exchange within 7 days of receiving your order.

To request an exchange, email us at support@elioveran.com with:

  • Your order number

  • The product purchased

  • The size received

  • The replacement size required

  • The reason for the exchange

Our team will review your request and respond within 24–48 working hours.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please notify us within 7 days of delivery. Email support@elioveran.com with your order number, a brief description of the issue, and clear photographs or videos of the product.

Once the request has been reviewed and approved, we will arrange a replacement.

Exchange Availability

All exchanges are subject to stock availability.

If your preferred size is temporarily out of stock, you may return the original product and wait until the requested size becomes available again.

Exchange requests for sizes that are not listed on our website cannot ordinarily be accepted, and no refund will be issued in such cases. However, we may consider the request if the required size is expected to become available in the future.

Exchange Charges and Process

Our delivery partners charge separately for collecting the original product and delivering the replacement. Customers are therefore required to pay a one-way exchange fee of ₹100 while submitting the exchange request.

After the returned product passes our quality inspection, the ₹100 exchange fee will be credited to the customer’s Elio Veran store wallet. Please allow 3–7 working days for the credit to appear.

The exchange process is as follows:

  1. Submit your exchange request and pay the applicable ₹100 exchange fee.

  2. Our team will review the information and approve eligible requests.

  3. Once approved, our delivery partner will collect the original product.

  4. The returned product will undergo a quality inspection after reaching our facility.

  5. Once approved, the replacement product will be dispatched.

If reverse pickup is unavailable for your PIN code, you will need to ship the product to us using a reliable courier service. Any exchange fee already paid to Elio Veran will be refunded in this situation.

Refunds

As our products are non-returnable, monetary refunds are generally not available.

In exceptional situations where a refund becomes necessary—for example, because of a change in product, colour or variant—the approved amount will be issued as an Elio Veran discount code or store credit of equal value. It may be used toward a future purchase on our website.

Approved store credits or discount codes are normally issued within 3–7 working days.

Order Cancellations

Orders cannot be cancelled once they have been successfully placed. Our products are sourced internationally, and processing, duties and other associated charges may be incurred immediately after an order is confirmed. As these expenses are non-refundable, we are unable to accept cancellation requests.

Need Assistance?

For exchange requests or any other order-related questions, please contact us at support@elioveran.com . Our customer care team will be happy to assist you.